Firstly, read the directions and cautions. Place the base far from any combustible materials on a firm surface. Place the unit on the base. Pour BioLit into the unit an inch below the rim. Preferably, a long handle lighter should be used to ignite the fire. Enjoy! Use the provided cover to snuff out (don't blow out) the fire. Use a wet, soapy towel to clean the container.

We advise letting the device cool for roughly 20 minutes after two refills (roughly 1.5 to 2 hours). The heat held by the container will be passed to the alcohol, making it burn faster and hotter. This is also mitigated with a cool-down period.

Yes you can!
Ensure you place your product on a flat, non-conducting base which will absorb/block the heat generated from the unit to the surface below. However, as a precaution, we suggest you to keep the goods away from any cloth or other easily flammable materials.

Just snuff it out instead of attempting to blow it out! A non-flammable cover is included with every FLAIME product. Simply slide the cover over it; in a few seconds, the fire will be put out.

FLAIME products have been designed to be stable, and it is unlikely to spill over unless the surface is unstable/flat or due to any other external force. However, if the liquid spills, stay calm… it will burn off quickly. Use a fire extinguisher to put it out.

Yes it is!
FLAIME can be used in any room that is sufficiently ventilated. This will ensure that the alcohol will burn properly, releasing only carbon dioxide and water vapour as by-products. No carbon monoxide is created.

Yes you can!
FLAIME operates exceptionally well outside, except for strong gusts and heavy rains.
Please use caution as there is a chance that extremely strong winds could blow the lighted fuel out of the basin and onto surfaces.

FLAIME is fuelled by bioethanol, a renewable liquid fuel produced from agricultural by-products which burns clean - no smoke, no sparks, no fuss. The combustion of bioethanol produces Heat, Steam and Carbon Dioxide. When ethanol burns it doesn’t produce any smoke, soot, ash or unpleasant odours. Hence, we highly recommend using BioLit by FLAIME to get the best FLAIME possible.

Bioethanol has substances added to it in order for it to be labelled ‘de-natured’. The burning of these substances may cause a slight smell upon initial lighting and will dissipate with time. There is also a slight odour once the flame is extinguished – similar to when you blow out a candle. This also dissipates into the air.

It does. Metal has a weak thermal conductivity, unlike the glass of some candles. This implies that if you do touch it, it will feel hot and you will pull your hand away.

Absolutely not! Never add anything flammable to a live flame.

Please exercise caution. FLAIME Fire should only be set up, filled, and lit by sober, responsible adults. Under adult supervision, children will appreciate the pleasant ambiance that FLAIME Fire offers as well as cooking marshmallows over it.

A Bioethanol fireplace is a ventless, environmentally friendly fireplace that operates by using a renewable fuel source known as bioethanol. By igniting bioethanol, a genuine flame is generated, accompanied by the production of heat as a by-product. This type of fireplace does not require a flue to expel emissions, nor does it rely on utilities like electricity or gas connections.

FLAIME's fireplaces offer the opportunity to bring your creative ideas to fruition and craft a fireplace that is genuinely one-of-a-kind. Our ethanol burners are entirely self-contained, eliminating the necessity for external tanks or utility lines. With their stainless steel construction, they are suitable for both indoor and outdoor applications. You can effortlessly incorporate a round, square, or linear ethanol burner into various elements such as media units, cabinetry, walls, pillars, stone benches, and more, allowing you to design your custom ethanol fireplace. FLAIME's ethanol fireplace burners are available in a range of sizes and can be placed side by side to create an elongated flame effect.

FLAIME Fires can be installed in a wide range of locations, but it is crucial to adhere to our mandatory clearances and follow the provided installation instructions for every setup. Depending on your area, obtaining approval from building authorities may be necessary before proceeding with the installation. To ensure compliance and a smooth installation process, we strongly advise contacting the relevant parties prior to installing your FLAIME Fire.

There is virtually no assembly. They are specifically designed to seamlessly fit into place, securely anchored, and easily integrated with your preferred finish. This streamlined installation process will be appreciated by your builder or interior designer, as it is quick and hassle-free. However, it is essential to ensure that the installation adheres to the clearance requirements, especially regarding potential obstructions such as curtains, tree branches, and similar objects.

All FLAIME Custom burners are designed to be easily installed and come with a simple set of instructions and are easy enough to set up on your own. A builder, contractor, or cabinetmaker of your choosing will be able to complete your firebox insert project with straightforward framing. Once that is done, you are ready to light your FLAIME fireplace.

Our ethanol fireplaces can be installed virtually anywhere - in walls, cabinets, high rise buildings, commercial / residential / hospitality spaces, indoors and outdoors. Because FLAIME Custom burners are ventless, they require no gas line, no electricity, and no chimney for a hassle free and cost effective installation. Our ethanol fireplaces have been designed and tested with safety as our top priority. These guidelines include minimum room size requirements and clearance recommendations for flammable materials and movable objects.

Yes, you can do this due to its construction style and because it has no connections

Burn times for our ethanol fireplaces vary based on flame size and fuel capacity of the burner. FLAIME Fire’s ethanol fireplaces will burn between 6-8 hours when full.

Step 1: Extend the flame arrester, and use the hook at the end to lift open the ethanol burner lid.
Step 2: Once fuelled, ignite the burner using a long stem lighter.
Step 3: To extinguish, use the hook at the end of the flame arrester to close the ethanol burner lid.

When utilized in a bioethanol fireplace, bioethanol proves to be an exceptionally stable fuel source. It burns constantly and uniformly, without producing any embers, soot, smoke, or ash. This combustion process remains entirely contained within the burner unit, eliminating the possibility of any escape or unpredictability. In contrast, timber, for example, can exhibit varying combustion characteristics and may even shift within the fireplace, necessitating the use of guards and a hearth.

All heating appliances have their own smell be it gas, wood or electric - ethanol fireplaces are no different. BioLit ethanol fuel is made of fermented plants like sugarcane or corn and is essentially a liquid alcohol. To safely make “denatured” and unfit for consumption, substances have been added. The burning of these substances may cause a slight smell upon initial lighting and when the flame is extinguished – similar to when you blow out a candle. BioLit ethanol fuel is the only fuel recommended for your FLAIME Fire ethanol fireplace.The nice thing about using ethanol is that it’s not dry like gas or smokey like wood.

Yes, you can turn your FLAIME burner off at any given time, even if there is ethanol still left in the burner. It is recommended however, that you leave it to burn until it completely runs out. The shut off mechanism is there for security and safety for those times when you need to leave the house, as it is not safe to leave a fire unattended. You need to wait until your appliance cools to room temperature (60 minutes) before re-igniting, this is because hot vapours are a hazard and may cause a strong, initial ignition if the ethanol has not cooled long enough. This is also to ensure that the flame has been totally extinguished and that the appliance is safe to refuel if the amount of fuel in the burner at that time is insufficient for your next ignition / use.

The moisture or water vapour created in the burning of the fuel is minimal and thus only adds to the air and does not condensate on hard surfaces such as walls or glass/windows.

Bioethanol fireplaces are practically maintenance-free. Because the fuel burns clean, no cleaning is needed before or after use. Occasionally, you may need to clean any residues near the burner opening. This is due to dust or impurities in the air that got burned during operation. Mild soap and water or a stainless-steel cleaner can be used to wipe off any residue

FLAIME Fire’s operating tools, procedures, and proprietary technologies were developed with safety as our top priority. Made from 304-grade stainless steel, FLAIME's fireplaces go through a deep-draw fabrication process that eliminates the potential for dangerous leaks. Additionally, our patented filling point is separated from the ignition zone and engineered so that the jerry can spout is fully supported prior to releasing the fuel supply. This eliminates the usual splash and spills that would otherwise occur when fuel is decanted into the burner while simultaneously reinforcing the maximum fill line within the burner. FLAIME fireplaces release heat, carbon dioxide (the same stuff we exhale) and steam. Allowing you to enjoy a clean-burning flame without the soot, smoke, ash or other harmful substances emitted by traditional wood burning fireplaces. When selecting an installation location for your ethanol fireplace it is important to consider the required minimum room sizes and clearances.

Yes. BioLit is a stable fuel source and will not pose any safety threat as long as it is stored away from an open flame

You can purchase BioLit ethanol fuel at www.flaime.in for fast shipping.

"My Account" is the platform where you can have complete control over your orders like order history, transactions, return orders, download invoice of your orders and so on. Also, in "My Account" you can manage your profile in www.flaime.in like changing passwords, subscribing/unsubscribe to our newsletters and so on. To access these facilities, you must log in (if you are an existing registered customer) or register (if you are new to our marketplace).

We at www.flaime.in, try our best to provide valuable service in all aspects. We recommend our customer to register in our platform to avail the latest offers, information about new products and other exclusive sales.

To place your order, follow these steps:

• Browse through our variety of products until you find something you like, choose the required quantity, and click on the ‘Add to Cart’ button (you are eligible to add multiple products on your cart).
• ‘In Shopping cart’, you can either choose to continue shopping or proceed to checkout.
• To shop with us, you can either log into your FLAIME account or simply continue as a guest user.
• Once the cart is all set, proceed to checkout, submit your shipping address, select the desired payment process, and confirm your order.

We will ship your product to your mentioned shipping address. We have tie-ups with reputed courier companies, so your orders will be delivered to your doorstep. All orders will be delivered in fully sealed packages to protect your goods and ensure that they reach you in perfect condition.

We'll send an email with your order information to confirm and another email when your order is shipped out.

• Please check your bank/credit card account to first ensure if your account has been debited. If your account has been debited after a payment failure, it is normally rolled back by banks within 7 business days.
• For assistance you can write to us at info@flaime.com or contact us at +91 89700 77077. or contact us at +91 89700 77077. We will be happy to help you out.

You cannot order the product at that moment, but you can fill up the option saying, "Inform me when the product is available" and we contact you through email or phone when the product will be in stock.

• Once your order is placed, we will send you confirmation of your order details over email. Again, once we dispatch your shipment you will be notified via email. In case of any unusual event which delays your order, you would receive a special update from our end.
• If you still have apprehensions, write to us at info@flaime.com or contact us at +91 89700 77077., and your issue will be addressed.

• Please contact our Customer Care at info@flaime.com or contact us at +91 89700 77077. If the order is shipped already, unfortunately, we wouldn’t be able to cancel it
• In case you desire any changes or edits in your order, please write to us at info@flaime.com or contact us at +91 89700 77077. Our Customer Care representatives will help you out with customized solutions wherever possible.

Unfortunately, we do not accept International Orders.

All Credit Card, Debit Card, and net banking transactions are processed over a secure encrypted payment gateway like Razorpay.

There are no hidden charges. All taxes is borne by FLAIME. You pay only the amount that you see in your order summary.

In case of a payment failure, please retry ensuring:

• Information passed on to the payment gateway is accurate i.e., account details, billing address, password (for net banking), and that your Internet connection is not disrupted in the process.
• If your account has been debited after a payment failure, it is normally rolled back to your bank account within 7 business days. For any further clarification, you can email us at info@flaime.com or contact us at +91 89700 77077.

We promise our patrons one of the best experiences of online shopping that is hassle-free and reliable. We take care of all parameters that ensure your delivery reaches you in a sound state.

Your product will be dispatched within 48 hours of placing the order. Delivery time may vary depending upon the shipping address.

Note: Sometimes pickup might be needed from the local hub if there is no service in your area. The courier person will call and let you know.

Within India, FLAIME provides free shipping for all products.

Along with us, the courier representative will also try to contact you and if you are unable to receive the call than after 3-4 days the order will be automatically returned. If you want the product after the order is returned, then contact us and we will try to get the order back to you. Terms & Condition apply as per courier partner.

Ask your family members, friends, or neighbours whether they have received your package. If not, then contact us and we will try to get the order back to you.

We will attempt for delivery many times as per our courier partner policy. If not delivered, then the order will be returned. If you have already paid for the order using online payment options, then your payment will be refunded to you within few days. We will deduct the shipping amount if your given information is incorrect.

Customers can return their order within 7 days of the order delivery.

All returns must be in unused condition with all original tags and packaging intact.

The product amount will be credited back to the respective bank account once we have received the products and the quality check is done.

You are requested to pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you do it through a reliable local courier service.

To schedule a return, please contact our customer service at info@support.com Note: For replacement, kindly follow the return procedure for the product you want to replace.

• You can ask for a refund against any of your orders within 7 days of their date of delivery.
• All refunds will be credited to your bank account.
• For any other requests or queries regarding this, kindly write to us at info@flaime.com or contact us at +91 89700 77077.

The refund procedure will be initiated within 7 days once we receive your product. Once initiated, the amount will reflect in bank account within 7 working days.

We update our customers through emails once we initiate the refund procedure. If our last email states that we have initiated the refund procedure, kindly wait for the process to complete.

For queries, you can write to us at info@flaime.com or contact us at +91 89700 77077.

If you register with us, you are inevitably getting subscribed to our newsletter. If you don't wish to receive our newsletter, you can click on the unsubscribe link in the newsletter.

Just click on the 'Forgot Password' option and we will send it to you on your email address registered with us.

Yes, we do accept bulk orders for parties, corporate events, and re-selling. The prices may vary according to your products and quantity of purchase. Kindly write to us at info@flaime.com or contact us at +91 89700 77077. with your requirements.

Unfortunately, no! Because of the prevalent regulations, we send the invoice along with the product. Tags are also left intact so that a product can be replaced if your loved one faces any issues.

Once you have confirmed the order and we have accepted it. Unfortunately, you cannot add any more products to your order.