My Account

My Account

What is My Account?

"My Account" is the platform where you can have complete control over your orders like order history, transactions, return orders, download invoice of your orders and so on. Also, in "My Account" you can manage your profile in www.flaime.in like changing passwords, subscribing/unsubscribe to our newsletters and so on. To access these facilities, you must log in (if you are an existing registered customer) or register (if you are new to our marketplace).

Is it necessary to register on www.flaime.in before making a purchase?

We at www.flaime.in, try our best to provide valuable service in all aspects. We recommend our customer to register in our platform to avail the latest offers, information about new products and other exclusive sales.

How do I place my order?

To place your order, follow these steps:
Browse through our variety of products until you find something you like, choose the required quantity, and click on the ‘Add to Cart’ button (you are eligible to add multiple products on your cart).

‘In Shopping cart’, you can either choose to continue shopping or proceed to checkout.

To shop with us, you can either log into your FLAIME account or simply continue as a guest user.

Once the cart is all set, proceed to checkout, submit your shipping address, select the desired payment process, and confirm your order.

How will I receive my Order?

We will ship your product to your mentioned shipping address. We have tie-ups with reputed courier companies, so your orders will be delivered to your doorstep. All orders will be delivered in fully sealed packages to protect your goods and ensure that they reach you in perfect condition.

How will I get confirmation that my Order is placed successfully?

We'll send an email with your order information to confirm and another email when your order is shipped out.

How will I receive my Order?

Answer Content

I tried placing my order using my debit card/credit card/Net Banking. The order was not successful, but my money got deducted. What really happened with my money?

Please check your bank/credit card account to first ensure if your account has been debited. If your account has been debited after a payment failure, it is normally rolled back by banks within 7 business days.

For assistance you can write to us at info@flaime.com or contact us at +91 89700 77077. or contact us at +91 89700 77077. We will be happy to help you out.

Can I order a product that is "Out of Stock"?

You cannot order the product at that moment, but you can fill up the option saying, "Inform me when the product is available" and we contact you through email or phone when the product will be in stock.

How should I check the status of my Order?

Once your order is placed, we will send you confirmation of your order details over email. Again, once we dispatch your shipment you will be notified via email. In case of any unusual event which delays your order, you would receive a special update from our end.

If you still have apprehensions, write to us at info@flaime.com or contact us at +91 89700 77077., and your issue will be addressed.

My Account

Cancellation & Related Queries.

How do I cancel my order?

Please contact our Customer Care at info@flaime.com or contact us at +91 89700 77077. If the order is shipped already, unfortunately, we wouldn’t be able to cancel it

In case you desire any changes or edits in your order, please write to us at info@flaime.com or contact us at +91 89700 77077. Our Customer Care representatives will help you out with customized solutions wherever possible.

My Account

Payment Mode

Do you accept international orders?

Unfortunately, we do not accept International Orders.

Is it safe to shop online if I make payment using net banking, Debit card or Credit Card?

All Credit Card, Debit Card, and net banking transactions are processed over a secure encrypted payment gateway like Razorpay.

Are there any hidden charges?

There are no hidden charges. All taxes is borne by FLAIME. You pay only the amount that you see in your order summary.

What should I do if my payment fails?

In case of a payment failure, please retry ensuring:

Information passed on to the payment gateway is accurate i.e., account details, billing address, password (for net banking), and that your Internet connection is not disrupted in the process.

If your account has been debited after a payment failure, it is normally rolled back to your bank account within 7 business days. For any further clarification, you can email us at info@flaime.com or contact us at +91 89700 77077.

My Account

Shipping & Tracking

What is FLAIME’s Shipping policy?

We promise our patrons one of the best experiences of online shopping that is hassle-free and reliable. We take care of all parameters that ensure your delivery reaches you in a sound state.

What is the delivery time?

Your product will be dispatched within 48 hours of placing the order. Delivery time may vary depending upon the shipping address.

Note: Sometimes pickup might be needed from the local hub if there is no service in your area. The courier person will call and let you know.

Do you apply any shipping charges?

Within India, FLAIME provides free shipping for all products.

What happens if delivery was attempted, and I was unavailable?

Along with us, the courier representative will also try to contact you and if you are unable to receive the call than after 3-4 days the order will be automatically returned. If you want the product after the order is returned, then contact us and we will try to get the order back to you. Terms & Condition apply as per courier partner.

The order status is delivered but I have not received it. What should I do?

Ask your family members, friends, or neighbours whether they have received your package. If not, then contact us and we will try to get the order back to you.

What happens to undelivered orders?

We will attempt for delivery many times as per our courier partner policy. If not delivered, then the order will be returned. If you have already paid for the order using online payment options, then your payment will be refunded to you within few days. We will deduct the shipping amount if your given information is incorrect.

My Account

Return Policy

Return Policy

Customers can return their order within 7 days of the order delivery.
All returns must be in unused condition with all original tags and packaging intact.
The product amount will be credited back to the respective bank account once we have received the products and the quality check is done.
You are requested to pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you do it through a reliable local courier service.
To schedule a return, please contact our customer service at info@support.com Note: For replacement, kindly follow the return procedure for the product you want to replace.

My Account

Refund Policy

What are the terms and conditions for a refund?

You can ask for a refund against any of your orders within 7 days of their date of delivery.
All refunds will be credited to your bank account.
For any other requests or queries regarding this, kindly write to us at info@flaime.com or contact us at +91 89700 77077.

How long the refund procedure takes?

The refund procedure will be initiated within 7 days once we receive your product. Once initiated, the amount will reflect in bank account within 7 working days.

I haven't received my refund yet. What should I do?

We update our customers through emails once we initiate the refund procedure. If our last email states that we have initiated the refund procedure, kindly wait for the process to complete.
For queries, you can write to us at info@flaime.com or contact us at +91 89700 77077.

My Account

Miscellaneous

Will I automatically receive marketing emails from you after registration?

If you register with us, you are inevitably getting subscribed to our newsletter. If you don't wish to receive our newsletter, you can click on the unsubscribe link in the newsletter.

What to do if I forgot my password?

Just click on the 'Forgot Password' option and we will send it to you on your email address registered with us.

Do you accept bulk orders?

Yes, we do accept bulk orders for parties, corporate events, and re-selling. The prices may vary according to your products and quantity of purchase. Kindly write to us at info@flaime.com or contact us at +91 89700 77077. with your requirements.

I want to place an order, but I don't want any price tag or invoice attached as it is a gift for someone. Is it possible?

Unfortunately, no! Because of the prevalent regulations, we send the invoice along with the product. Tags are also left intact so that a product can be replaced if your loved one faces any issues.

I wish to add few more products to my order. Will it be possible?

Once you have confirmed the order and we have accepted it. Unfortunately, you cannot add any more products to your order.